Refund & Cancellation Policy

1. Purpose & Scope

This Policy sets out Invent.sg's guidelines and your rights regarding refunds, cancellations, billing errors, and service interruptions in respect of our paid subscription plans.

2. Non-Refundable Nature of Digital SaaS Services

All subscription fees and charges for digital services are non-refundable once paid, except as required under applicable law (e.g., consumer protection statutes) or this Policy. You acknowledge that once a subscription term is activated, services, computational work, and access have been delivered in part or in whole, and fees are earned.

3. Subscription Terms, Renewals & Cancellation

3.1 Auto-Renewal

Paid subscriptions renew automatically at the end of each billing period (monthly or annual), unless you cancel before the renewal date.

3.2 Cancellation by You

You may cancel at any time. Cancellation takes effect at the next renewal cycle. You continue to have access through the end of the current paid period. No pro rata refunds will be issued for unused portions.

3.3 Upgrades

Upgrading to a higher tier is effective immediately. You will be charged the difference in subscription cost. Existing fees for the current period are non-refundable.

3.4 Downgrades

Downgrade requests will take effect at the next billing cycle. No refunds or credit adjustments are made mid-term for downgraded plans.

4. Credits, Usage & Add-Ons

• • Subscription plans include a fixed amount of Credits each cycle (per published Pricing). Unused credits generally do not carry over unless specified.
• • Credits consumed via usage, features, or AI tasks are non-refundable.
• • Add-on credits or service packs, once purchased or allocated, are final and non-refundable.

5. Service Credits & SLAs

If you hold a bespoke Service Level Agreement (SLA) (typically for enterprise or corporate subscriptions) and we fail to meet the agreed uptime or performance metrics, our sole remedy (unless otherwise stipulated) is to provide service credits toward future invoices. No cash refunds, unless explicitly agreed.

6. Billing Errors, Duplicate Charges & Unauthorized Transactions

If you suspect a billing error or duplicate charge, notify us within 30 days of the event.

• • Provide details: account email, invoice ID, date, amount, and description of issue.
• • Upon verification, we will refund the erroneous portion to the original payment method.
• • Unauthorized charges (e.g. fraudulent) will be investigated; if confirmed, we will reimburse you in line with applicable laws and card network rules.

7. Mandatory Refund Rights

Where Singapore law requires a refund (e.g. unfair practices under the Consumer Protection (Fair Trading) Act), we will comply, regardless of this Policy. Nothing in this Policy limits your statutory rights.

8. GST & Tax Treatment

• • All fees are denominated in Singapore Dollars (SGD) and, where applicable, inclusive of 9% GST.
• • If a refund is approved, any associated GST portion will also be refunded per IRAS rules.
• • Invoices and refunds will comply with IRAS requirements and documentation standards.

9. Chargebacks & Disputes

• • Initiating a chargeback without contacting us may result in suspension of your account pending investigation.
• • We reserve the right to present evidence to the payment processor.
• • If the chargeback is resolved in our favor, you may be liable for reinstatement and any outstanding balances.

10. Requesting a Refund or Disputing a Charge

• Timeframe: Submit requests within 30 days of the questionable charge.
• Required Information: Account email, invoice number, transaction date, and explanation.
• Submission: Route via our support channel or email billing@invent.sg
• Response Time: We aim to respond within 5–10 business days of receipt.

11. Fraud, Abuse & Policy Violations

Refunds may be denied (and accounts suspended or terminated) if we reasonably suspect fraud, abuse, misuse of credits, policy circumvention, or violation of Terms of Service.

12. Changes to This Policy

We may update this Policy over time (e.g. due to changes in law, pricing, or business practices). Material changes will be announced via email or in the platform. Your continued use after notice implies acceptance of the updated Policy.

13. Summary Table